At Neravine, customer satisfaction is important to us. Returns are accepted only if: You receive a damaged product. You receive the wrong product. The product is missing from your order. To request a return or replacement: Contact us within 48 hours of delivery. Share your order number along with clear photos or an unboxing video showing the issue. Products that have been opened, used, or damaged after delivery are not eligible for return. If your return request is approved, we will provide a replacement or refund as applicable. Approved refunds will be processed to the original payment method within 5–7 business days after inspection. For assistance: Email: info@neravine.in Phone: +91 9286845620